The National Information Technology Authority–Uganda (NITA-U) has unveiled its Strategic Plan for the period 2025/26–2029/30 under the theme “Service Delivery Standards and the Client Charter,” outlining a comprehensive roadmap aimed at accelerating Uganda’s digital transformation and improving public service delivery through technology.
Speaking during the launch at the Office of the President Conference Hall, Parliament Building in Kampala, on June 16th, 2026, Gloria Katuuku, the Director of Planning, Research and Development at NITA-U, said the strategy reflects the government’s commitment to building a citizen-centered, efficient, and accountable public service driven by digital innovation.
“The five-year plan is aligned with Uganda’s Fourth National Development Plan (NDP IV), the Digital Transformation Programme, and Vision 2040. It sets priorities for expanding ICT infrastructure, digitizing government services, strengthening cybersecurity, enhancing data protection and privacy, and promoting innovation across both the public and private sectors,” Katuuku said.
According to NITA-U, the strategy marks a shift from a primary focus on ICT infrastructure development to a broader information technology service delivery model aimed at improving the quality, accessibility, and efficiency of government services. The authority’s vision is to create “a globally competitive Uganda enabled by Information Technology.”
“A key pillar of the plan is the expansion of broadband connectivity and digital government platforms to enable more citizens access public services online regardless of their location” Katuuku noted.
The strategy also emphasizes harmonized ICT infrastructure deployment, increased adoption of locally developed digital solutions, and stronger coordination among government institutions implementing digital transformation initiatives.
Cyber security and personal data protection are also central components of the strategy. NITA-U plans to strengthen enforcement of the Data Protection and Privacy Act, improve compliance among data controllers and processors, expand public awareness of digital rights, and enhance the capacity of the Personal Data Protection Office. The measures are intended to build public trust in digital services as more government functions move online.
The authority further aims to promote innovation, strengthen regulatory compliance, and support the growth of Uganda’s digital economy. Through improved digital infrastructure, secure online systems, and more efficient service delivery mechanisms, the strategy seeks to contribute to socio-economic transformation, job creation, and increased national competitiveness.
The launch comes as government institutions across Uganda continue implementing strategic plans, client charters, and service delivery standards in line with reforms aimed at improving efficiency, strengthening accountability, and ensuring citizens receive quality public services.
With the implementation of the 2025/26–2029/30 Strategic Plan, NITA-U is expected to play a pivotal role in advancing Uganda’s digital transformation agenda, modernizing public service delivery, and positioning the country as a competitive participant in the global digital economy.
