Uganda Bureau of Standards (UNBS) has attained a certification of Quality Management Systems following the Bureau’s excellence in the rigorous Quality Management Systems Audit conducted by Axe Register, which assessed various aspects of UNBS’ operations.
In a statement released by Sylvia Kirabo, the Principal Public Relations Officer of UNBS on Thursday, August 3, 2023, UNBS has experienced a historic achievement with the award of the prestigious ISO 9001:2015 Quality Management Systems Certification.
According to Kirabo, the audit covered a range of critical functions, including the Development of National and Regional Standards for products and services through the Standards Department, as well as other key areas such as Human Resources, Customer Complaint Handling, Corporate Planning, and the Procurement Disposal Unit.
“By meeting the demanding requirements of the ISO 9001:2015 standard, UNBS has demonstrated its commitment to delivering consistent, high-quality services and products to its stakeholders,” Kirabo said.
ISO 9001:2015 is an internationally recognized standard for Quality Management Systems, emphasizing the establishment of efficient processes and a strong focus on customer satisfaction. With this certification, UNBS gains a competitive edge and establishes itself as a credible and trustworthy entity in the eyes of its stakeholders, including consumers, businesses, and government agencies.
One of the primary benefits of ISO 9001 certification is its potential to enhance UNBS’ service delivery. By implementing robust quality management systems. The Bureau ensures that its processes yield consistent and repeatable results, leading to improved efficiency and effectiveness in operations. This, in turn, boosts customer satisfaction and instills confidence in the quality of goods and services provided by UNBS.
According to the statement, ISO 9001 certification encourages the integration of internal policies and procedures, streamlining operations and optimizing resource utilization.
“By adhering to the high standards set by the ISO, UNBS is positioned to enhance its image and reputation both locally and internationally,” the statement read.
Mr. John Ongom, the Director of UNBS, expressed his delight and appreciation for the hard work put in by the entire UNBS team.
“This certification is a testament to the dedication and commitment of our staff. It validates our efforts to consistently deliver value and quality in everything we do,” he said.
Kirabo noted that, the ISO 9001 certification is not a one-time achievement but involves a continuous improvement process, adding that, certification cycle is set for three years, spanning from July 27, 2023, to July 27, 2026.
“During this period, UNBS will undergo annual audits to maintain compliance with the ISO 9001 standard and ensure continuous enhancement of its quality management systems,” she noted.
The ISO 9001:2015 certification opens up new opportunities for UNBS, presenting the chance to establish meaningful partnerships with both local and international organizations. It also fosters a culture of continual improvement within the Bureau, driving innovation and efficiency in its operations.
As a government agency responsible for the development, promotion, and enforcement of national standards, UNBS plays a crucial role in safeguarding public health and safety.
Additionally, the Bureau’s focus on promoting fair trade and competition is further strengthened with the attainment of the ISO 9001:2015 certification.
With this remarkable accomplishment, UNBS cements its position as a leading standard-setting body in Uganda and sets a new benchmark for quality management practices across the region.
