Equity Bank is set to migrate its core banking systems from Kenya to Uganda this weekend, a move aimed at strengthening system reliability, performance, and data security in line with Bank of Uganda regulations requiring financial institutions to store customer data locally.
The migration is scheduled to begin at 8:00 pm on Saturday, 7th February, and conclude on Sunday, 8th February, 2026.
During this period, some digital and branch-based banking services may be temporarily unavailable as the transition is completed.
Speaking to media on 6th February 2026, Clare G. Tumwesigye, Equity Bank’s Head of Marketing and Corporate Communications, assured customers that their funds and personal account information will remain fully secure during the system migration, with no changes to account details or login credentials and no action required on their part.
“All customer funds and account details will remain secure throughout the migration. There will be no changes to account numbers, balances, or login credentials, and customers are not required to take any action before or after the process,” Tumwesigye said.
She added that cash access and transactions via ATMs, authorized agents, and merchant points will continue uninterrupted. However, services such as mobile banking, internet banking, branch transactions, and some payment channels may experience temporary disruption.
The bank’s data will be hosted at Raxio’s Uganda Data Center in Namanve Industrial and Business Park, the country’s first tier III-certified, carrier-neutral facility, capable of housing up to 400 racks and designed to deliver high-performance, resilient, and secure IT infrastructure.
Equity Bank emphasized that the transition is key to ensuring long-term service reliability, regulatory compliance, and enhanced digital banking security.
The bank also apologized for any inconvenience caused by the temporary disruption, assuring customers that teams will monitor the process over the weekend and address urgent requests promptly.
“We apologize for the inconveniences caused but also appreciate our customers’ patience as we take this important step to improve service delivery and safeguard their data,” Tumwesigye added.
The migration marks an important step in Equity Bank’s efforts to strengthen its digital infrastructure and comply with local data protection requirements, as the institution positions itself to deliver more secure, reliable, and efficient banking services to customers in Uganda.
