The Executive Director (ED) of Kampala Capital City Authority (KCCA), Dorothy Kisaka urged the KCCA Enforcement officers to promote trade in order to increase revenue collection and support the construction of Kampala’s infrastructure.

“Enforcement officers need to think of the public as their employers,” Kisaka noted in a statement.

The Executive Director instructed the officers to prioritize citizen-centered service delivery in order to better serve their customers and increase their productivity in revenue collection.

The ED made the remarks in a statement delivered by Frank Rusa, the Director of Legal Affairs at KCCA on Friday, June 30, 2023, during the graduation of KCCA Enforcement Officers at the National Leadership Institute, Kyankwanzi.

“We celebrated the successful completion of our first batch of enforcement officers in a magnificent passing out parade held at the National Leadership Institute (NALI) in Kyankwazi, marking a critical step towards prioritizing citizen-centered service delivery,” Kisaka said.

At the National Leadership Institute, the first group of 72 KCCA enforcement officers received a two-weeks (from June 18, 2023) training  in a variety of topics, including critical thinking, geopolitics, financial literacy, patriotism, politics, history, and innovative work practices. This aims to further develop their skill set, according to the ED.

Kisaka further said that, the trainees also took classes in restraint, intelligence collection, and self-defense techniques.

She added that this training is an important step in KCCA’s efforts to develop a disciplined staff committed to improving the welfare of Kampala’s citizens.

According to the KCCA Executive Director, a thorough training program was put in place to inculcate professionalism, discipline, and a focus on the needs of the consumer in the enforcement agents.

“The training course is perfectly in line with KCCA’s goal of making Kampala a Smart City by putting a strong emphasis on technology, infrastructure, and people’s well-being,” Kisaka said.

Brig Charles Kisembo, the NALI Director, praised the enforcement officers for their fortitude, and emphasized the importance of leadership development and ideological change.

He expressed his gratitude for the information and skills that the facilitators from the Uganda People’s Defence Force (UPDF), KCCA, Uganda Police, and academics had provided to the attendees.

The KCCA Director of Administration and Human Resources, Grace Akullo, acknowledged and confirmed the positive changes seen.

She therefore, urged the participants to apply their newly acquired knowledge to make noticeable changes in the real world that will benefit the people of Kampala by enhancing service delivery.

KCCA is actively getting ready to educate a second cohort of 88 enforcement officers. These ongoing initiatives are meant to improve the skills of enforcement officers, highlight KCCA’s consistent dedication to offering effective services that put the needs of citizens first, ultimately helping to make Kampala a more thriving and affluent city.

KCCA’s focused and methodical approach will have a good effect to strengthen Kampala’s position as the leader in efficient urban governance.