Uganda is making strides to modernize its immigration services to enhance
accessibility and efficiency for citizens and international visitors alike.

The integration of e-visas and the decentralization of passport services is a great development.

The e-visa system, now deployed in 21 of Uganda’s 36 missions abroad,
characterizes the government’s commitment to leveraging technology for
seamless service delivery. This innovation not only streamlines visa processing but also enhances Uganda’s appeal as a destination for tourists, investors, and expatriates.

Coupled with the automation of 24 border points, e-visas signal a
bold step toward creating a more accessible and globally competitive Uganda.

Equally commendable is the decentralization of passport issuance services to
regional offices in Mbarara, Mbale, Gulu, and Jinja.

By bringing passport services closer to citizens, the government has eliminated the logistical hurdles associated with accessing immigration services, particularly for those in remote areas.

This decentralization also extends to specialized immigration centers, such as those established at the Uganda Investment Authority and Kapeeka Industrial Park, which cater to investors’ unique needs.

These advancements align with broader efforts to digitize and streamline
Uganda’s immigration processes.

The integration of e-passports with the National Identification Register ensures a secure and efficient verification process, while online systems have simplified dual citizenship applications for the Ugandan diaspora.

These measures reflect a forward-thinking approach that prioritizes user convenience and economic efficiency.

However, challenges remain. Ensuring sustainability requires regular updates to
aging equipment and a consistent commitment to capacity building within
immigration departments.

Additionally, the Ministry of Internal Affairs must address barriers like the $30 electronic travel authorization imposed by Kenya, which complicates regional mobility efforts.

The modernization of Uganda’s immigration system confirms Uganda’s
commitment to leveraging technology and decentralization to improve service
delivery of its people.

In September 2024, the Deputy Speaker of Parliament, Rt. Hon. Thomas
Tayebwa visited the Passport Center to renew his passport. He commended the efficiency of the passport system and encouraged Ugandans to apply for their passports online and follow the simple procedures provided.